IT Helpdesk & Desktop Support
We do understand systems break. The consequences can be catastrophic for businesses with downtime leading to decreased employee morale, loss of revenue, poor customer experience, and negatively impacting your business. Access Technologies Solution is focused on ensuring your business has a comprehensive IT solution. We guarantee rapid response times especially during business hours when you most need it – so you can get back to serving your customers.
We take a user-centric approach to managing issues or incidents, directing our energy and focus where they are most needed. Our team of experienced IT support professionals seeks to understand your questions and IT issues. If we can’t answer your question or solve your IT problem remotely, we can come to your premises at your convenience. We’re your reliable, dedicated IT partner, collaborating with you and troubleshooting problems as they arise, all while supporting strategic business growth. With our solutions your business can expect:
Expert on-site technicians if the issue can’t be resolved remotely
Quick, efficient, and thorough solutions to IT questions and troubleshooting requests
Unlimited on-demand remote support from our qualified, dedicated team of experts during business hours
An almost 80% remote resolution rate – reducing unnecessary downtime